When something does not look right — what to check first, and how to tell us if it is real.
All topics
Troubleshooting
The chart won't load
What to try when the chart area stays empty.
1
MIN
Troubleshooting
My session or drawings didn't save
What is saved, when, and where to look for it.
1
MIN
Troubleshooting
A number looks wrong
The usual explanations — and how to report a real one.
1
MIN
Troubleshooting
Can I use it on a phone?
For reviewing, yes. For backtesting, use a bigger screen.
1
MIN
Didn’t find it?
Send us the strategy name and roughly when it happened, and we’ll look at the exact session.
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