The chart won't load

It retries by itself

TradifyFX watches for this. If the chart has not drawn properly it forces it to redraw, repeatedly, for as long as the session is open. Most of the time it fixes itself within a few seconds without you doing anything.

If it cannot recover after about twenty seconds you will see “The chart didn’t load” with a Reload button.

Try these in order

1. Press Reload

   The button on the message. This rebuilds the chart without losing your session.

2. Hard refresh the page

   Ctrl + F5 on Windows, Cmd + Shift + R on a Mac. This clears an out-of-date copy of the app, which is the most common cause after we release an update.

3. Check your extensions

   Ad blockers and privacy extensions sometimes block chart files. Try a private window, which usually runs without extensions.

4. Tell us

   Use Report a problem in the account menu. It sends the technical details automatically — we get your screen size, your browser and what the chart was doing, which is what we need to find it.

Your session is safe while you do this. Trades, positions and balance are stored on our servers, not in the page. Reloading does not lose them.